Need help?
Frequently Asked Questions
We ship within 24 business hours 🚚. In mainland France, delivery generally takes 2 to 4 business days depending on the carrier.
Yes ✅. You have 30 days to return an unused item to us, in its original condition and with its packaging.
Yes ✈️. Our cabin models comply with standard dimensions (55×35×25 cm or 45×36×20 cm depending on the airline such as Ryanair, EasyJet, Air France, etc.). Remember to check your airline's policy before departure.
The CELIMS backpack measures 49 × 32 × 15 cm (expandable to 20 cm) , with a capacity of 36 L. It is accepted in the cabin by the majority of airlines.
Yes 🔒. Most of our suitcases are equipped with an integrated TSA lock , convenient for airport checks and safe for your belongings.
We accept credit cards (Visa, Mastercard), PayPal, as well as Apple Pay and Google Pay.
All transactions are protected by secure SSL encryption.
Once shipped, you will receive an email with a tracking link 📦. You can also track your package via the Track My Order page on our website.
Contact our customer service via the website form or by email with your order number. We will respond within 24 hours with detailed follow-up information.